Security & Privacy
Learn how SVBLA protects your information and how you can help keep your accounts and digital services secure.
Explore security & privacy
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OUR APPROACH
How SVBLA protects your information
We take the security of your information seriously. SVBLA uses appropriate technical, organisational and administrative measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction.
Our security practices and procedures are regularly reviewed and audited to ensure they remain effective.
Secure and encrypted
Information sent from your device to our servers is encrypted and our servers are securely protected.
Regular review
Our security policies and procedures are regularly audited and reviewed.
CCTV monitoring
We use CCTV as a deterrent to help protect our staff, customers, equipment and personal data.
Organisational measures
We use appropriate technical, organisational and administrative measures to safeguard your information.
STAY SAFE ONLINE
Protect yourself when banking digitally
Here are some tips to help keep your information and accounts secure when using eConnect and our other digital services.
- Keep your login details private.
- Use trusted devices and secure networks.
- Sign out when you have finished.
- Be alert to suspicious emails, messages or calls.
- Contact SVBLA if you notice anything unusual.
Think something isn’t right?
If you notice any suspicious activity or have concerns about the security of your information, please get in touch with us.
YOUR PRIVACY
Your privacy and our use of cookies
Our Privacy Policy explains how we collect, use and protect your personal information. Website visits may involve device information, IP addresses, usage data, log information and cookies or similar technologies. SVBLA does not rent or sell your personal information.
Frequently Asked Questions
What do I need to withdraw funds?
SVBLA uses appropriate technical, organisational and administrative measures to help protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. (Unconfirmed)
Are there monthly charges?
Information may be shared where necessary to provide services, meet legal or regulatory obligations, or for other purposes described in SVBLA’s Privacy Policy. (Unconfirmed)
How long does a Regular Savings withdrawal take?
SVBLA may collect personal information that you provide when applying for or using its products and services, as well as information generated through your interactions with its services. (Unconfirmed)
Do I need Permanent Shares?
If you notice suspicious activity or believe your information or account may have been compromised, contact SVBLA as soon as possible using its official contact information.
What is the current interest rate?
SVBLA’s website may use cookies and similar technologies to support website functionality and understand how the website is used.(Unconfirmed)
Can I manage my Regular Savings account through eConnect?
Keep your login details private, use trusted devices and secure networks when accessing digital services, and sign out when you have finished. Be cautious of unexpected emails, messages or calls asking for personal or account information. If something seems suspicious, contact SVBLA using its official contact information.
Need a little guidance?
Our team is here to help. Get in touch for support or to book an appointment.